PRISIMF Complaint Routing
AI API that routes banking complaints to the right product team
Description
AI API that routes banking complaints to the right product team. A hybrid rule and ML classifier trained on 62k real complaint records returns a category, confidence score and review priority.
Built with: Python, FastAPI, scikit-learn.
- Client
- Tech PitchSprint hackathon
- Category
- Enterprise
- Project Link
- PRISIMF Complaint Routing